Understanding Your Billing Cycle


Managing finances effectively is crucial for any Shopify store owner. Understanding the billing cycle for the apps you use, like ReplayPRO, is an essential part of this financial management. This guide is designed to help you navigate through your billing cycle with ReplayPRO, ensuring that you are well-informed and equipped to manage your expenses efficiently.

1. Overview of Billing Cycle:

The billing cycle for ReplayPRO is aligned with your Shopify store's billing cycle. This means that any charges for using ReplayPRO will appear on your regular Shopify invoice. It's important to remember that the billing cycle's start and end dates are determined by Shopify, not ReplayPRO.

2. Free Trial Period:

ReplayPRO offers a 7-day free trial period. During this time, you can use all the features of the app without any charges. The trial period is designed to give you a hands-on experience with the app and determine if it meets your needs.

3. Transition from Free Trial to Paid Subscription:

If you continue to use ReplayPRO after the 7-day trial period, you will automatically be moved to a paid subscription. Shopify handles this transition and will add the app's charge to your Shopify invoice.

4. Understanding Charges:

  • Recurring Charges: These are regular charges for using ReplayPRO, which will be added to your Shopify invoice each billing cycle.

5. Payment Processing:

Payments for ReplayPRO are processed through Shopify. This means that any payment methods you have set up with Shopify will be used for paying for ReplayPRO.

6. Refunds and Discrepancies:

  • Refund Process: In case of a refund, ReplayPRO will process the refund after receiving the payment from Shopify.
  • Addressing Billing Discrepancies: If you notice any discrepancies in your billing, contact ReplayPRO support immediately. Provide details such as invoice numbers and specific charges in question for a swift resolution.

7. Canceling Your Subscription:

  • How to Cancel: You can cancel your ReplayPRO subscription at any time through your Shopify admin panel.
  • Billing After Cancellation: If you cancel mid-cycle, the charge for that entire cycle will still apply, as Shopify’s billing cycles are not prorated.

8. Tips for Managing Your Billing Cycle:

  • Monitor Your Trial Period: Keep track of the trial period’s end date to avoid unexpected charges.
  • Review Your Shopify Invoices Regularly: Regularly checking your Shopify invoices can help you stay on top of your expenses and identify any issues early.


Understanding your billing cycle with ReplayPRO and how it integrates with Shopify's billing system can help you manage your finances more effectively. Remember, if you have any questions or concerns about your billing, ReplayPRO's support team is always here to assist.

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